Independent evidence. A fair assessment.
A problem with your floor deserves a clear answer. We investigate the installation, explain the evidence and set out practical next steps in an independent flooring report.
Homeowners, retailers, installers and solicitors. UK-wide site visits.
The conclusion follows the evidence, not who pays.
What was inspected, what was found and what it means.
Scope, travel and the fixed fee confirmed before booking.
THE FLOOR. THE FACTS. THE NEXT STEP.
Start with the problem you can see. Similar symptoms can have different causes, so we assess the floor before reaching a conclusion.
LVT or luxury vinyl tiles lifting, gapping, bubbling or peaking? An independent flooring inspector finds the cause and writes a report you can use.
View inspection detailsCarpet shading, pile crush, visible seams, rucking or shedding? Get an independent carpet inspection and written report for your retailer.
View inspection detailsSolid or engineered wood floor cupping, crowning, gapping or lifting? An independent inspector measures moisture and finds the cause.
View inspection detailsLaminate swelling at joints, gapping, bouncing or clicking? Independent inspection and written report on the cause and remedy.
View inspection detailsIndependent screed and subfloor moisture testing before installing LVT, wood, laminate or vinyl. Avoid expensive flooring failure.
View inspection detailsIndependent flooring inspection reports for the Furniture and Home Improvement Ombudsman and dispute resolution schemes.
View inspection detailsOne independent approach, with different levels of investigation and support. Not sure which fits? We will help you choose before you book.
Understanding a domestic flooring problem
An independent site inspection and written explanation of the findings, likely cause and recommended next steps.
A more detailed record for a contested complaint
The Silver service with photographic evidence and additional investigation appropriate to the floor and the questions in dispute.
A dispute requiring court support
The Gold service with video evidence, a materials background check and court accompaniment. Tell us about proceedings before instructing us.
Send your postcode, floor type and a short description of the problem. Mention any complaint or court deadlines.
We confirm the scope and fixed fee. The inspection records the condition and relevant evidence, with testing appropriate to the case.
Your report explains the observations, technical reasoning, conclusions and recommended next steps.
THE WRITTEN REPORT
A useful report separates what was observed from what can reasonably be concluded. It explains relevant test results, product information and limitations, rather than assuming somebody is at fault.
An inspection is an independent technical assessment. It does not guarantee a refund, settlement or court outcome.
England, Scotland, Wales and Northern Ireland. Tell us the inspection postcode so we can confirm travel and availability.
Tell us what is happening. We will discuss the investigation and confirm the right package and fee.
